Redefining Excellence in Internet Provision
In today’s digitally connected world, reliable internet service is no longer a luxury but a necessity. For local and customer-focused internet providers like PocketiNet, ensuring that customers receive the best experience possible is not just a goal but a fundamental commitment.
Todd Brandenburg, President and CEO of PocketiNet, strongly believes that staying committed to the company’s roots is one of the biggest differentiators between PocketiNet and other internet providers. Customers might feel enticed to seek the cheapest option, but low-cost, low-effort installation and service are not usually built to last. Oftentimes, people are baited by a low price during their initial searches, only to see drastic changes to their bills over time and a reduction in speed or quality of service. Additionally, customers may struggle to get in touch with their service providers, as many large-scale providers operate overseas or with minimally trained staff.
Brandenburg reassures both staff and customers that this business model is not what PocketiNet is about.
PocketiNet goes above and beyond to assure that customers receive the best experience with quality products and services.
1. Whole Home Wi-Fi Routers and Mesh Units
PocketiNet provides their customers with Wi-Fi Routers and mesh units ensuring they have the latest technology necessary for optimal performance. By utilizing equipment provided by PocketiNet, customers benefit from better remote diagnostics when issues arise, allowing for quicker and more efficient problem resolution by the support team. The routers also provide customers with additional security and content controls through the PocketZone app.
To maintain high-quality service standards, if there is a technical malfunction with the equipment, PocketiNet will replace it at no cost. This ensures that customers always have access to the most up-to-date equipment, enhancing their overall internet experience.
2. Professional Installation by Experienced Technicians
PocketiNet offers professional installation services conducted by experienced technicians. These technicians conduct consultations with the customer to determine the optimal setup for installing and configuring internet service.
By leveraging their expertise, PocketiNet uses a personalized installation approach that not only maximizes the efficiency of the wifi throughout the home or business, but also provides customers with peace of mind, knowing that their service is professionally installed and set up for optimal performance.
3. Localized Support
PocketiNet’s team works locally, allowing them to have firsthand knowledge of regional factors that may impact service, such as local outages or disruptions. This localized approach enables PocketiNet to respond swiftly to any challenges that arise, providing customers with personalized support tailored to their specific needs.
4. Proactive Upgrades and Expansion for Superior Service
PocketiNet is proactive about informing customers about service upgrades, through their website and social media, sometimes at no additional cost or minimal cost for the upgrade. By keeping customers updated on available upgrades and improvements, PocketiNet ensures they can take full advantage of the latest technologies and advancements in internet service.
Additionally, the company consistently evaluates both new and existing service areas to provide faster speeds and, PocketiNet prioritizes not only expanding to new areas but also enhancing service in current areas, especially where maximum speeds are not yet available.
5. Comprehensive Troubleshooting and Technical Visits
PocketiNet’s Help Desk Technicians will conduct an evaluation and walk customers through any troubleshooting issues. In instances where issues cannot be resolved over the phone, and the company believes the issue might be related to the equipment, they will arrange for a technician to come out and address the problem at no additional cost to the customer to ensure that any underlying issues are identified and resolved promptly. They are dedicated to using all available resources to ensure customers are fully satisfied. The only time a customer will be charged for a technical visit is in the circumstances that it was customer induced.
Through its dedication to excellence and customer experience, PocketiNet elevates industry standards and sets a new benchmark for internet service providers.
