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Please review this section for commonly asked questions about our billing procedures.
Statements will be sent out on the 20th of each month.
Payments are due by the 1st of each month.
All automatic payments (Credit card and ACH) are processed on the 1st of each month.
If you are set up with auto-pay, you do not need to do anything.
Residential accounts are given a 10-day grace period. If payment has not been received on or before the 10th of each month, your account is considered past due and service will be interrupted until the account is paid in full.
Business accounts are given a 70-day grace period. If payment has not been received within the grace period, your account is considered past due and service will be interrupted until the account is paid in full.
If you attempt to use the internet following service interruption, a screen will pop up with a payment reminder. Make a payment online or call us to immedtiately resume service.
$15 late fees will be assessed if payment has not been received by the 25th of the month.
If you are unable to pay your invoice by the end of the grace period, please contact our billing department as soon as possible so we can make payment arrangements and avoid service disruption.