Privacy Policy

Thanks for using PocketiNet.

Privacy Policy Overview

At PocketiNet Communications, we prioritize the privacy and security of our customers’ personal information. Our privacy policy outlines the types of information we collect and how we use it. Generally, this information is used to provide and enhance our internet and Wi-Fi services, ensure seamless functionality of our PocketZone App, and fulfill our contractual obligations.

We are committed to protecting your data through robust physical, electronic, and procedural safeguards. By using our services, you consent to the collection and use of your information as described in our privacy policy, ensuring transparency and trust in how your data is handled.

Our Commitment to Privacy

PocketiNet Communications, Inc. is committed to safeguarding the privacy and personal information collected in connection with providing internet or Wi-Fi services to our customers. We do not, and have never, sold personal customer information to any outside sources for any purpose.

Types of Information Collected

1. Personal Information

  • Provided to access the Internet/Wi-Fi Service, including voluntary information such as name, address, credit card number, and email address.
  • Collected during PocketZone App installation and account registration, including name, email address, location, and phone number.

2. General Information

  • Describes your use of the Internet/Wi-Fi Service, such as IP address, location of use, session length, device type, and websites visited.
  • Browser information and session cookies related to your access and use of the PocketZone App.

Use of Information Collected

1. Service Provision and Enhancement

  • To grant access to free or paid Wi-Fi services.
  • To provide and enhance the PocketZone App, including future releases.
  • To improve customer experience (e.g., simplify the logon process) and inform you of products and services available in your area.

2. Legal and Contractual Obligations

  • To fulfill PocketiNet Communications’ obligations as described or authorized in the Agreement and this Privacy Policy.
  • To enforce PocketiNet Communications’ rights arising from the Agreement between you and PocketiNet Communications.

3. Data Insights and Marketing

  • Anonymous or aggregated information (such as user zip codes) and service usage information may be used to improve service offerings or for PocketiNet’s marketing purposes.
  • Data insights obtained through correlation and analytics of your collected information, which may be used in aggregated and disaggregated formats or to obtain trend analytics.

Protection of Minors

PocketiNet does not knowingly collect any personally identifiable information from anyone under the age of 18 through the Wi-Fi Service.

Managing Your Personal Information

You may have a right to correct, update, delete, or request access to the Personal Information that you have provided to us via use of the PocketZone app. To submit a request, please fill out the form by clicking this link.

For your protection, we will only implement requests with respect to Personal Information about you (not anyone else), and we may need to verify your identity before implementing your request. We may need to retain certain information for record-keeping purposes, as required under applicable legal obligations. And even if you have a right to deletion, some of your information may remain within our systems and other records or archives, in compliance with applicable law.

Disclosure of Personal Information

PocketiNet may disclose personal information if required to do so by law or legal process, or as requested by a law enforcement authority. Additionally, disclosure may occur when it is necessary to protect the rights or property of PocketiNet, or when it is otherwise necessary or advisable.

By using the Internet/Wi-Fi Service, you expressly consent to the transfer of your communications, including any personal information associated with the use of the Wi-Fi Service on your device, to PocketiNet. This transfer is necessary to provide you with the Internet/Wi-Fi Service and to comply with legal requirements.

Protection of Information

All information collected in association with your use of the Internet/Wi-Fi Service is protected by physical, electronic, and procedural security safeguards. While PocketiNet takes reasonable measures to safeguard and prevent unauthorized access to your personal and private information, we cannot guarantee absolute security.

Please note that PocketiNet assumes no responsibility for the actions of third parties who may gain unauthorized access to your data. Consequently, PocketiNet makes no express or implied warranty that such unauthorized access will be prevented.

If you have any questions regarding our Privacy Policy, please contact us directly at (509) 526-5026.