PocketiNet

Help Center

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Customer Support

Click below for residential and business support.

View Outages

Click below to view active network outages.

Speed Test

Click below to run an internet speed test.

FAQ

Frequently Asked Questions.

This page provides help with the most commonly asked questions. If you have additional questions, please contact us by calling 509-526-5026.

Fixed internet typically uses a wired connection, like cable or DSL, while fiber internet uses thin glass or plastic strands to transmit data as pulses of light. Fiber is faster and more reliable, like upgrading from a regular road to a superhighway for your internet connection.

An internet speed test measures how fast your internet connection is. The results show download speed (how quickly data comes to you) and upload speed (how quickly you can send data). Higher numbers are better, as they indicate faster speeds. If the results match or come close to your speed plan, it means your connection is working well.

To check service availability in your area, please submit your address here or call us for assistance. We are continually working to expand our services.

We regularly offer promotions for new residential and business customers. Please visit our social pages or contact us directly for more information on active offers.