Internet Broadband Disclosures
PocketiNet Internet Broadband Disclosures
PocketiNet provides this Internet Broadband Disclosure in order to address our customer’s questions regarding our internet service delivery policies, agreements, and other information about our broadband Internet access services. Additionally, the Federal Communications Commission (“FCC”) requires that PocketiNet and other providers of broadband Internet access services disclose certain information regarding those Internet services. The information required for disclosure under the FCC’s rules is found below and in the various policies and documents listed and linked on this page. To assist you in finding the information you’re looking for, we highlight below information that the FCC specifically calls for in the 2018 Restoring Internet Freedom Order.
Network Practices
PocketiNet does not discriminate against lawful Internet content, applications, services, or non-harmful devices. The sections below provide an overview of PocketiNet’s network practices with respect to its broadband Internet access services.
Blocking
PocketiNet does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices. PocketiNet does engage in reasonable network management practices described below.
Throttling
PocketiNet does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. PocketiNet does engage in reasonable network management practices described below.
Affiliated Prioritization
PocketiNet does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.
Paid Prioritization
PocketiNet does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise. Our services are designed and managed with the intent to deliver to all customers their contracted level of performance.
Network Management
PocketiNet manages its network with one goal: to deliver the best possible broadband Internet access service to all of its customers. To further this effort, PocketiNet uses reasonable network management practices that are consistent with industry standards. PocketiNet uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy and the Customer Agreement. These tools and techniques are dynamic and can and do change frequently. Network management activities may include identifying spam and preventing its delivery to customer email accounts, and detecting malicious Internet traffic and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.
As the Internet and its related technologies continue to evolve, PocketiNet’s network management tools will also keep pace so we can deliver an excellent, reliable, and safe experience to all of our customers. We will provide updates here as well as in other locations if we make significant changes to our network management techniques.
PocketiNet currently does not maintain a separate system to assist with managing times of congestion. As our network technologies and usage of the network continue to evolve, we reserve the right to implement a new congestion management system if necessary in the performance of reasonable network management and in order to maintain a good broadband Internet access service experience for our customers, and will provide updates here as well as in other locations if a new system is implemented.
Application-Specific Behaviour
PocketiNet provides its broadband Internet access service customers with full access to all the lawful content, services, and applications that the Internet has to offer. PocketiNet does not block or rate-control specific protocols or protocol ports (except to prevent spam, malicious attacks, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.
Device Attachment Rules
PocketiNet recommends our PocketiFi Managed WiFi and Router Service for the best possible Internet experience. However, other commercial ethernet routers may also be used to access our broadband Internet service with varying degrees of performance based on the device’s capabilities. In order for a router to be used on the network, we recommend that it possess the relevant UL and FCC certifications.
Security
PocketiNet employs a number of practices to help prevent unwanted communications, such as spam, and protect the security of PocketiNet’s customers and network. We limit the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks. (We do not disclose exact rate limits in order to maintain the effectiveness of these measures.) In order to further protect our customers, PocketiNet blocks a limited number of ports that are commonly used to send spam, launch malicious attacks, or steal a customer’s information. PocketiNet conducts several security initiatives, and offers security tools for our customers at our online security page. For more information, see List of Blocked Ports.
Performance Characteristics Service Description
PocketiNet provides a detailed summary of its Internet service performance containing information about speed and latency, as well as other related topics. We are continually upgrading our network to deliver state-of-the-art broadband services at the highest possible speeds available within our service area. Our team engineers and supports the network with the goal to consistently deliver service at the contracted speed for the particular service tier. PocketiNet also provides a speed test page, so you can test your connection for yourself.
Other Services on Our Network
PocketiNet currently provides certain Metro-Ethernet enterprise business services (using IP-based technologies) to its customers over the same physical network used to deliver PocketiNet broadband Internet access service to residential and small and medium business customers. Our Metro-Ethernet enterprise business services are not provided over the Internet but are provisioned with separate service capacity and delivered over separate service flows using Ethernet Layer 2 switching technologies. These services are designed to protect the integrity and reliability of the PocketiNet Internet service, which is delivered on a best-efforts basis.
If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about PocketiNet Internet service, please contact PocketiNet at support@PocketiNet.net. PocketiNet will review and promptly respond to all submissions.