UPDATES FROM THE BILLING DEPARTMENT:
PocketiNet has recently transitioned to a new internal software platform and we’d like to inform you about some important changes to our billing and payment process.
New Billing Dates:
- Statements will be sent out on the 20th of each month and payments will be due by the 1st.
- All automatic payments (credit card and ACH) will be processed on the 1st of each month. If you’re currently setup on autopay you do not need to do anything.
Automatic Service Disruption:
- Residential accounts will be given a 10-day grace period. If payment has not been received on or before the 10th of each month, your account is considered past due and service will be interrupted until the account is paid in full.
- Business accounts will be given a 70-day grace period. If payment has not been received within the grace period, your account is considered past due and service will be interrupted until the account is paid in full.
- If you attempt to use the internet following service interruption, a screen will pop up with a payment reminder. Please call or login to the portal to make your payment and service will resume immediately.
- $15 late fees will be assessed if payment has not been received by the 25th of the month.
- If you are unable to pay your invoice by the end of the grace period, please contact our billing department as soon as possible so we can make payment arrangements and avoid service disruption.
Online Payment Access:
If you previously had access to pay your PocketiNet invoices online, your username remains the same but your password will need to be updated. Please click here to reset your password.
Click here or call (509) 526-5026 to establish online account access. Online access provides you the ability to pay and have service instantly restored should you miss your payment due date while our offices are closed (evenings and weekends).
Updated Terms & Conditions:
Please review PocketiNet’s updated Terms & Conditions here.
If you have any questions, contact us at (509) 526-5026 or email us:
Billing: billing@pocketinet.com
Technical Support: support@pocketinet.com
Customer Service: customerservice@pocketinet.com