Automatic Service Disruption:

• Residential accounts will be given a 10-day grace period. If payment has not been received on or before the 10th of each month, your account is considered past due and service will be interrupted until the account is paid in full.
• Business accounts will be given a 60-day grace period. If payment has not been received within the grace period, your account is considered past due and service will be interrupted until the account is paid in full.
• If you attempt to use the internet following service interruption, a screen will pop up with a payment reminder. Please call or login to the portal to make your payment and service will resume immediately.
• $15 late fees will be assessed if payment has not been received by the 25th of the month.
• If you are unable to pay your invoice by the end of the grace period, please contact our billing department as soon as possible so we can make payment arrangements and avoid service disruption.